Terms and Conditions
We kindly ask that all clients, new or existing, please read our Terms & Conditions thoroughly before booking an appointment. This includes any bookings you may already have.
Cancellation Policy: We require at least 24 hours notice to cancel or amend an appointment. If you fail to give this notice, you may be required to pay 50% of the cost of treatments booked for that day. You may be contacted via phone or email to take payment.
Missed Appointments: If you fail to turn up to your appointment, without making any prior contact, you may be required to pay the full price of the appointments booked for that day. Please note, you may also be required to make full payment up front for future bookings. You may be contacted via phone or email to take payment.
Late Policy: Unfortunately due to busy schedules, we cannot extend your treatment time if you are late. Your treatment will be reduced accordingly and full payment will still be required. If you are more than 15 minutes late, you may be required to reschedule your appointment, and may still be charged the full price of your missed appointment. You may be contacted by phone or email to take payment.
Patch Tests: If you are having treatments that include tinting/colouring of the hair, eyebrows or lashes, where the colour is in contact with the skin, you will require a patch test 48 hours prior to treatment. This is compulsory for the first treatment and failure to do so will mean you cannot have this part of the treatment. You must leave the area for 24hrs to see if any reaction is likely to occur. If you have a reaction to the patch test, please notify us as soon as possible so we can amend or cancel your appointment if necessary. If you have had patch tests done in other salons, have not had tinting/colouring in the last 12 months, or have noticed any recent changes in your skin, you will require a new patch test.
Deposits: During busy periods and for prom/wedding bookings, we may require a deposit to secure your appointment. We will notify at the earliest convenience if this is the case, and how much you will be required to pay depending on the treatment. Any deposit paid is non-refundable and will be deducted off the total cost on the day of your appointment.
Under 16s: If you are under the age of 16, you must have a parent or guardian’s permission before booking an appointment and they must be present with you at the time of treatment. Acrylic nail treatments cannot be carried out on a person under the age of 16. Waxing/tinting/false lashes/gel polish treatments are not recommended for those under the age of 12.
Pregnancy/Medical Conditions: If you have a medical condition or are pregnant, please consult your GP prior to booking any treatment.