UPDATED 13th November 2023
We have updated and condensed our policy, please take the time to read through prior to booking/attending an upcoming appointment as we have made some changes.
(1) Cancellation & Missed Appointment Policy:
The minimum notice period we require to cancel or make changes to your appointment (this includes cancelling part of your treatment) is 24hrs prior to your appointment. If you fail to give this notice or you do not turn up to an appointment, you will be required to pay 100% of the cost of treatments booked for that day. You will only be allowed to rebook once this payment has been settled. You may also be required to pay a deposit for future bookings.
(2) Late Policy:
Please arrive on time. To avoid having a knock on effect on the other client’s appointments, we run a strict schedule meaning unfortunately we cannot extend your treatment time if you are late. We may need to reduce your treatment accordingly and full payment will still be required. Where it is not possible to reduce your treatment you may be asked to reschedule and full payment will still be required and this will be classed as a ‘missed appointment’. You will only be allowed to rebook once this payment has been settled. You may also be required to pay a deposit for future bookings.
(3) Patch Tests:
(a) You will require a patch test at least 48hrs prior to having any treatments that involve the use of perming or colouring of the hair, eyebrows or eyelashes (eg. brow lamination/lash lift/eyebrow or eyelash tinting/hair colouring). This is compulsory and failure to do so will mean you cannot have this part of the treatment. Please contact us to arrange a time for you to come into the studio for a patch test, you must then leave the area for 48hrs to see if any reaction is likely to occur. If you do have a reaction to the patch test, please notify us as soon as possible and we can amend/cancel your appointment if necessary. If allergy symptoms persist or you are concerned in anyway, please contact your GP.
(b) When it is necessary to have a patch test:
- If it is your first time having this treatment in our salon. Even if you have had this treatment in another salon you will still be required to have a patch test as products may differ.
- If it has been 6 months + since your last treatment in our salon.
- If you are pregnant or have recently had a baby.
- If have had any recent changes to your skin or overall health.
- If you have started taking or using any new medication (including topical creams) or had a recent vaccination of any kind.
For long appointments, group bookings and during busy periods, we may require a deposit to secure your booking. We will notify you at the earliest convenience if this is the case. Deposit amount varies depending on the treatment. Any deposit paid is non-refundable/non-transferable unless stated otherwise.
(5) Under 16s:
If you are under the age of 16, you must have a parent or guardian’s permission before booking an appointment and they must be present with you at the time of treatment. Waxing/tinting/false lashes/gel polish treatments are not recommended for those under the age of 12.
(6) Pregnancy/Medical Conditions:
Pregnancy and other medical conditions/medications can affect how you react to some treatments. Please speak with your GP or specialist before making an appointment.
Vouchers are valid for 6 months from the date it is purchased. We can make these out to any amount, and can be used for any of our services or retail products (unless stated otherwise on the voucher itself). We will not be able to offer you a replacement if lost/stolen/destroyed. We can not exchange vouchers for cash. To purchase a voucher please just pop in to the salon during our opening hours. Method of payment for vouchers is cash only, so we ask that you try to bring the correct amount with you. Unfortunately at this time we cannot post/email vouchers out.