Terms and Conditions
UPDATED 1ST JUNE 2020
We kindly ask that all clients, new or existing, please read our Terms & Conditions thoroughly before booking an appointment. This includes any bookings you may already have.
Coronavirus Keep Safe Checklist:
– You will be required to wear a face mask for the duration of your appointment. Please try and remember to bring your own if possible, however we can provide you one for a small cost if you forget.
– Please arrive on time and wait outside until we call you in. If you are early you may be asked to wait outside or come back later. If you arrive too late we may ask you to reschedule.
– Please come on your own. We have had to limit the amount of people in the salon, so this means unfortunately we can’t have anybody waiting (this includes children).
– Please bring limited belongings with you. If you need to go shopping please do this after your appointment.
– We will not be providing refreshments or magazines at this time, but please feel free to bring your own.
– Lastly, please maintain a 2 metre distance from other clients and staff at all times in the salon.
If you or anyone in your household are displaying signs of Coronavirus, please self-isolate and call 111. You will need to reschedule your appointment for after the 14-day isolation period and only when you are no longer showing symptoms.
Coronavirus Sickness Policy:
Due to recent circumstances with COVID-19, if you are cancelling due to yourself or someone in your household showing signs of Coronavirus, then there will be no cancellation charge for this. However we do ask that you let us know at your earliest convenience so we can try and fill the appointment. If this is the reason for cancelling we will be unable to reschedule your appointment until the 14 day isolation period has passed and you are longer showing symptoms.
We require at least 24 hours notice to cancel or amend an appointment. If you fail to give this notice, you may be required to pay 50% of the cost of treatments booked for that day. You may be contacted via phone or email to take payment.
If you fail to turn up to your appointment, without making any prior contact, you may be required to pay 100% of the cost of treatments booked for that day. Please note: You may also be required to pay a deposit or make full payment up front for future bookings. You may be contacted via phone or email to take payment.
Unfortunately due to strict time slots, we cannot extend your treatment time if you are late. We may need to reduce your treatment accordingly and full payment will still be required. Where this is not possible you may be asked to reschedule your appointment and full payment will still be required for your missed appointment. You may be contacted by phone or email to take payment.
If you are having treatments that include tinting/colouring of the hair, eyebrows or lashes, where the colour is in contact with the skin, you will require a patch test 48 hours prior to treatment. This is compulsory for the first treatment and failure to do so will mean you cannot have this part of the treatment. You must leave the area for 24hrs to see if any reaction is likely to occur. If you have a reaction to the patch test, please notify us as soon as possible so we can amend or cancel your appointment if necessary. If you have had patch tests done in other salons, have not had tinting/colouring in the last 12 months, or have noticed any recent changes in your skin/health, you will require a new patch test.
During busy periods and for prom/wedding bookings, we may require a deposit to secure your appointment. We will notify you at the earliest convenience if this is the case, and how much you will be required to pay depending on the treatment. Any deposit paid is non-refundable and will be deducted off the total cost on the day of your appointment. UPDATE: If you have had an event cancelled due to Coronavirus restrictions but you have already paid a deposit, we will happily transfer the deposit to a new date. If we cannot do the new date or if you prefer, we can offer you the equivalent amount in the form of a voucher. These vouchers are valid for 6 months.
If you are under the age of 16, you must have a parent or guardian’s permission before booking an appointment and they must be present with you at the time of treatment. Acrylic nail treatments cannot be carried out on a person under the age of 16. Waxing/tinting/false lashes/gel polish treatments are not recommended for those under the age of 12.
If you have a medical condition or are pregnant, please consult your GP prior to booking any treatment.