Terms and Conditions
UPDATED 23rd March 2022
We kindly ask that all clients, new or existing, please read our Terms & Conditions thoroughly before booking an appointment as they may have changed. This includes any bookings you may already have.
(1) COVID-19 Policy:
Due to recent circumstances, if you are showing signs of Coronavirus, please cancel your appointment and DO NOT enter the salon under any circumstances. You will not be charged a cancellation fee for this. We do ask however that you let us know at your earliest convenience so we can try and fill the appointment. You must follow IOM Government requirements regarding testing and isolation before rescheduling your appointment. For more information regarding Covid-19 please refer to the Isle of Man Government website – www.covid19.gov.im . Please remember to fill in the COVID-19 form that is sent to your email 48hrs prior to your appointment
(2) Sickness Policy:
If you are feeling unwell and/or displaying cold/flu symptoms that are not Covid-19 symptoms, please reschedule your appointment for when you are feeling 100% better. You will not be charged for cancelling due to sickness, but we do ask that you please give as much notice as possible so we can try and fill the appointment.
(3) Cancellation Policy:
We require at 24 hours notice to cancel or amend an appointment (this includes cancelling part of your treatment). If you fail to give this notice, you will be required to pay 50% of the cost of treatments booked for that day. Please note: You may also be required to pay a deposit or make full payment up front for future bookings. You may be contacted via phone or email to take payment.
(4) Missed Appointments:
If you fail to turn up to your appointment without making any prior contact, or you cancel less than 2 hours before your scheduled appointment, you will be required to pay 100% of the cost of treatments booked for that day. This is due to us not being able to fill the appointments at such short notice. Please note: You may also be required to pay a deposit or make full payment up front for future bookings. You may be contacted via phone or email to take payment.
(5) Late Policy:
Please arrive on time. Unfortunately due to strict time slots, we cannot extend your treatment time if you are late. We may need to reduce your treatment accordingly and full payment will still be required. Where it is not possible to reduce your treatment you may be asked to reschedule and full payment will still be required for your missed appointment. You may be contacted by phone or email to take payment.
(6) Patch Tests:
If you are having treatments that involve the use of brow lamination/perming/tinting/colouring of the hair, eyebrows or lashes you will require a patch test 48 hours prior to treatment. This is compulsory and failure to do so will mean you cannot have this part of the treatment. You must leave the area for 48hrs to see if any reaction is likely to occur. If you have a reaction to the patch test, please notify us as soon as possible so we can amend or cancel your appointment if necessary. Please note: If you have not had a patch test in the last 6 months, are currently pregnant, or have any recent changes in your skin/health/medication (including a recent vaccination), or have only had a patch test done in other salons, you WILL require a new patch test with us. UPDATE: Due to COVID-19 all clients must now make sure they have a new patch test. If you have recently had a vaccination, it is recommended to wait 2 weeks before booking in for patch test/treatment as this may increase your sensitivity to tint/dye preventing you from having this treatment. Please just call into the salon during our opening hours for your patch test.
During busy periods and for prom/wedding bookings, we may require a deposit to secure your appointment. We will notify you at the earliest convenience if this is the case, and how much you will be required to pay depending on the treatment. Any deposit paid is non-refundable/non-transferable and will be deducted off the total cost on the day of your appointment.
(8) Under 16s:
If you are under the age of 16, you must have a parent or guardian’s permission before booking an appointment and they must be present with you at the time of treatment. Waxing/tinting/false lashes/gel polish treatments are not recommended for those under the age of 12.
(9) Pregnancy/Medical Conditions:
Pregnancy and some medical conditions/medication can affect how you react to certain treatments. If you using any prescribed or over the counter medication (including topical), have a medical condition or are pregnant, please consult your GP prior to booking any treatment.
Vouchers are valid for 6 months and can be made out to any amount, to be used for any of our services, unless stated otherwise (i.e. donated vouchers for charity events). We will not be able to offer you a replacement if lost/stolen/destroyed. We can not exchange vouchers for cash. To purchase a voucher please just pop in to the salon during our opening hours. We accept cash only for vouchers, so please bring the correct amount with you. Unfortunately at this time we cannot post/email vouchers out.